GOVERNANCE FRAMEWORKS

Data Quality

Data quality is the process of conditioning data to meet the specific needs of business users. Data is your organization’s most valuable asset, and decisions based on flawed data can have a detrimental impact on the business. That is why you must have confidence in your data quality before it is shared with everyone who needs it.

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The impact of poor data quality

The insights that a business can extract out of data are only as good as the data itself.  Bad data can come from every area of your organization in many forms,  and can lead to difficulties in mining for insights and ultimately poor decision-making.

Data quality is a worrisome subject for many executives. According to the Forbes Insights and KPMG “2016 Global CEO Outlook” 84% of executives are concerned about the quality of the data they’re using for business intelligence. Poor data quality can be costly; an astonishing study conducted by MIT Sloan notes that bad data can cost as much as 15-25% of total revenue.

Setting data quality expectations

Regardless of an organization’s size, function, or market, every organization needs to pay attention to data quality to understand its business and to make sound business decisions. The kinds and sources of data are extremely numerous, and its quality will have different impacts on the business based on what it’s used for and why. That is why your business needs to set unique and agreed upon expectations, decided in a collaborative manner, for each of the six metrics above, based on what you hope to get out of the data.

The high cost of ignoring data quality

The cost of doing nothing explodes over time. Poor data quality management can be mitigated much more easily if caught before it is used — at its point of origin. If you verify or standardize data at the point of entry, before it makes it into your back-end systems, we can say that it costs about $1 to standardize it. If you cleanse that data later, going through the match and cleanse in all the different places, then it would cost $10 in comparison to the first dollar in terms of time and effort expended. And just leaving that bad quality data to sit in your system and continually give you degraded information to make decisions on, or to send out to customers, or present to your company, would cost you $100 compared to the $1 it would’ve cost to deal with that data at its entry point. The cost gets greater the longer bad data sits in the system. The goal, therefore, is to catch bad data before it ever enters your systems.

A winning approach to data quality

To do this, you need to establish a pervasive, proactive, and collaborative approach to data quality in your company. Data quality must be something that every team (not just the technical ones) has to be responsible for; it has to cover every system; and has to have rules and policies that stop bad data before it ever gets in.

Reduce costs, improve the value of your data and boost business agility and profitability.

 

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